Delivery

Ireland

Shipping in 2-3 days.

Europe

Shipping 9-15 days.

USA

Shipping 15-20 days

Pre Order Items

2-3 weeks to arrive with us then shipping

times above to reach you.

.

Returns Policy

If you change your mind and wish to return your order, you can do so provided it meets the following:

  • If you are a customer in the European Economic Area, you have a legal right to change your mind within 14 days of receiving your delivery and receive a refund for most products that you purchase from us online. 

  • Item must be returned by post, we advise you to obtain a copy with proof of postage and tracking just in case your item is lost on the way back to RJ Jewels head office. Failure to do so may result in us not being able to process your return. Items are not refunded if they do not reach us.

  • Return forms must be included and filled in within the returned package before posting. These can be obtained by emailing rjjewelsirl@gmail.com

  • A refund will be made by the original method of payment.

  • If the product received by you is damaged or faulty you should let us know within 5 days of receiving it and we will ensure you receive all your rights under the law.

  • The full purchase price (original shipping fee excluded) will be refunded once the above criteria has been met and it passes inspection from our online returns team. We do not cover your shipping costs back to us or refund the shipping cost paid by you.

  • For orders that qualified for free delivery/lower delivery price then normal a shipping charge of €5 (ROI) will be deducted from your refund.

  • Should your item reach us outside of our return policy timeline or damaged we may request a re-shipping charge to release the goods back to you, you will not be refunded for these.

  • Returns can take up to 14 days to process and refunds can take 7-14 working days depending on your bank.

All deliveries are tracked and must be signed for. Please leave address details if you feel the courier may need some assistance finding your house.

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CUSTOMER CARE

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